Preflight Mitigator Safety Risk Management Software Privacy Policy

Preflight Mitigators, LLC – Privacy Policy

Effective Date: September 2024

This Privacy Policy governs the privacy terms of our website located at preflightmitigator.com, and the Safety Management System (SMS) services we provide through our software (the "Website" or the "Service").

Your Privacy

Preflight Mitigator is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Service, including how we handle Personal Data in compliance with global privacy laws, such as the General Data Protection Regulation (GDPR). By accessing our Service, you agree to this Privacy Policy.

Definitions

Personal Data: Information about an individual that can be used to identify them, such as name, email address, or payment details.
Usage Data: Data collected automatically, including information like IP addresses, browser types, time spent on our Website, and navigation paths.
Cookies: Small files stored on your device to collect information and improve your experience.
Data Controller: The entity responsible for deciding how and why personal data is processed. For this policy, Preflight Mitigator is the Data Controller.
Data Processors: Third parties we employ to process data on our behalf, such as analytics services and payment processors.
User: The individual using our Service, who corresponds to the Data Subject (the person whose personal data is being collected and processed).

Types of Data We Collect

Personal Data

We collect information you provide directly, such as when you sign up for an account, request a demo, or contact us. This may include:

Information: Name, email address, phone number, etc.
Billing Information: Payment details for processing transactions.
Communication Preferences: Information about your preferences in receiving marketing or promotional emails.

You may opt out of receiving promotional communications by following the unsubscribe instructions in any email we send.

Usage Data

We collect Usage Data to help us understand how the Service is accessed and used. This data may include:

Your device's IP address
Browser type and version
Pages visited and the time spent on those pages
Unique device identifiers

Tracking & Cookies

We use cookies and similar tracking technologies to monitor activity on our Service. You can instruct your browser to refuse all cookies; however, some parts of the Service may become unavailable.

Examples of cookies we use include:

Session Cookies: To operate our Service
Preference Cookies: To remember your settings

Use of Data

We use the collected data for purposes such as:

Providing and maintaining our Service
Improving your experience on the platform
Notifying you of changes to our Service
Enabling interactive features
Providing customer support
Monitoring and analyzing usage patterns
Marketing other services or products related to our platform

Retention of Data

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to comply with legal obligations, resolve disputes, or enforce our agreements. Usage Data is retained for shorter periods unless used to enhance security or improve the Service.

Transfer of Data

Your information, including Personal Data, may be transferred to computers located outside of your jurisdiction, potentially including countries with different data protection laws. Preflight Mitigator ensures that adequate security measures are in place before such transfers occur.

Disclosure of Data

Business Transactions: In the event of a merger or acquisition, your data may be transferred. Notice will be provided before this occurs.
Law Enforcement: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Data Security

While we strive to use commercially acceptable methods to protect your Personal Data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we follow industry standards to safeguard your information.

Legal Basis for Processing (GDPR)

For residents of the European Economic Area (EEA), Preflight Mitigator processes Personal Data based on the following legal bases:

Contractual necessity: Processing required to fulfill contractual obligations.
Consent: Where you've provided explicit consent (e.g., marketing communications).
Legitimate interests: When processing is in our legitimate interests and not overridden by your rights.
Compliance with legal obligations

Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

Right of Access: Request access to the data we hold about you.
Right to Rectification: Request corrections of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data.
Right to Restrict Processing: Request a halt to data processing in certain situations.
Right to Data Portability: Receive your data in a machine-readable format.
Right to Object: Object to our processing of your data for marketing or other reasons.

You may exercise these rights by contacting us at support@preflightmitigator.com.

Service Providers

We employ third-party companies to facilitate our Service and process data on our behalf, including:

Google Analytics: Tracks and reports website traffic. (view their privacy policy: Google Privacy)
Stripe: Processes payments securely. (View their privacy policy: Stripe Privacy)
HubSpot: Used for customer communications and feedback management. (View their privacy policy: Hubspot Privacy)
LogDNA: For backend logging and error monitoring during technical audits. (View their privacy policy: LogDNA Privacy)
Microsoft Clarity: A web analytics service used to track and analyze user interactions with the Service to improve user experience. (View their privacy policy: Clarity Privacy)

These third parties have access to your data only to perform tasks on our behalf and are prohibited from using it for any other purpose.

Links to Third-Party Websites

Our Service may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

We do not knowingly collect personally identifiable information from individuals under 18. If we become aware that a child under 18 has provided us with Personal Data, we will take steps to delete such information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated at the top. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us